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Thank you for shopping at TWINKLE QUEEN! We’re committed to providing reliable shipping services. Below is our updated shipping policy information.

1. Free Shipping Policy

• Free Shipping on Orders Over $100: All orders over $100 are eligible for free standard shipping.

• Shipping Options for Orders Under $100: For orders below $100, you can choose a Standard Shipping option(Fee $20) at checkout.  Shipping fees and estimated delivery times for each option will be shown at checkout.

2. Shipping Times

• Order Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).

Delivery times may vary based on the location and are subject to international shipping conditions.

Note: These are estimated times and may be affected by customs clearance, holidays, or other unforeseen factors.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dyp8129@gmail.com. Please note that returns will need to be sent to the following address: 4316 South Paulina Street, Chicago, Illinois 60609，Eric Deng, 7732992883.
               

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dyp8129@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.